Multi-channel Communication
Getting your message across
Strategic multi-channel communication is the most effective way to connect with customers, channel partners and prospects at key touchpoints, driving engagement and activity. Mobile, web, phone, email... whatever channels you need, we can help you get the right message to the right person, through the right medium, and at the right time.
Communications services
- Lifecycle engagement approach
- Email, SMS, interactive voice response (IVR) platforms
- Delegated marketing platform
- Outbound communications portals
- Data and behaviour-driven automated communications
- Proactive, automated event-driven messaging systems
Letting people choose how, when and where they are contacted is simply good service. And combining push and pull techniques will enhance the recipient's likelihood to respond - for example a ‘push' email campaign containing a ‘pull' downloadable voucher or link.
Enhance your communications effectiveness
We can help you to:
- Increase response rates
- Build customer knowledge and drive insight
- Define and improve goal conversion
- Reduce cost and campaign wastage
- Drive acquisition and post-registration activity
- Turn activity peaks and troughs into consistent engagement
- Increase the lifetime value of the customer
- Build a single view of the customer across multiple touchpoints
Grass Roots provides both inbound and outbound services.
Clients Using this Solution Include:
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