Employee Opinion and Action Planning

The 'Engaging for Success' Report concludes that engagement is far more likely to occur within an organisation when employees have opportunity to give their views, and see that their views are acted upon.

Grass Roots offers tools and solutions that help organisations to capture and analyse employee opinion, and deliver post-survey action planning.

Capturing & Analysing Employee Opinion

We have extensive experience in capturing opinion, analysing data and identifying priority actions.

Our Employee Voice tools enable organisations to capture employee opinion using web, SMS and interactive voice response (IVR). We also deliver focus groups and telephone interviews to capture valuable verbatim comments.

The employee’s experience can be categorised into five key areas: Culture & Environment, Leadership & Management, Reward & Recognition, Purpose & Development and Communication. If employees have a positive experience in each of these areas, they will have greater levels of engagement.

Employee Experience:

• There is a culture of trust, collaboration, fairness, respect and mutual support that permeates the entire organisation
• There are clear vlaues and behaviours that everyeon in the organisation understands and aspires to exhibit
• Values and behaviours are embedded into performance management processes
• Employees are inspired by the leaders in the organisation who consistently exhibit the values and behaviours

Employee Experience:

• Leaders and Managers understand the vision and goals of the business and communiate them effectivley to their teams
• Managers provide regular performance feedback and coaching and are interested in their employees' personal development
• Managers create an environment of trust, empowerment and autonomy rather than 'command and control'
• Managers are interested in their employees wellbeing and opinions
  and treat employees as individuals

Employee Experience:

• Employees understand what is expected of them and how they contribute to the visio nand goals of the business using their personal strenghts and skills
• Employees are given training and development opporuntities to help further their skills and career
• Employees have the opporutnity to express their opinions and ideas, and know that they will be listened to
• Employees have the opporutinty to be involved in social responsibitly initiatives that the organisation supports

Employee Experience:

• Employees are treated as individuals and receive relevant, timely and personalised communications from the organisation and their managers
• The vision, goals and vlaues of the organsiation are communicated to all in a cosnsitent and engaging way
• Changages within the organiasiton such as new people, systems and processes are communiated in a calera and timely manner
• Two way communication is activley encourages, enabling employees
  to provide feedback and influence change

Engagement Pulse Surveys

Engagement pulse surveys are an effective way to quickly understand current levels of engagement - within a specific department, or across the entire business. The Grass Roots Pulse Survey can be deployed rapidly, measuring the employee opinion across each of the five key areas of Culture & Environment, Leadership & Management, Reward & Recognition, Purpose & Development and Communication.

Employee Engagement Healthcheck

The Engagement Healthcheck is a more detailed engagement review, using a combination of focus groups, telephone interviews and face-to-face interviews. As with the pulse survey, the Engagement Healthcheck measures the employee opinion across each of the five key areas of Culture & Environment, Leadership & Management, Reward & Recognition, Purpose & Development and Communication.

As well as providing detailed root cause analysis and the verbatim comments, the Healthcheck includes recommendations for both quick win actions and the longer-term strategic initiatives required to address the issues identified.

Action Planning

Listening to your employees is just part of the equation. The key to success is acting on the feedback and demonstrating to staff that their opinion really matters. We use correlation analysis to help identify which areas to focus on in the short and medium term. We provide practical tools that help you to:

• Interpret results from pulse surveys
• Develop prioritised actions based on feedback
• Enable line managers to deliver activities that address specific issues identified in a survey

For more information on employee engagement,
email Francis Goss: F.Goss@grg.com