In a survey of nearly 1,100 disabled people by Grass Roots in September 2012 for UK charity, Leonard Cheshire Disability, over half thought the Games would result in a positive change in non disabled peoples' attitudes. Less than 11% thought they would have no positive impact. It's now up to non disabled people, and customer-facing employees in particular, to prove them right. So many facilities and services are made difficult for disabled people not by inaccessible buildings or sports equipment, but by the "Can't do" attitude of staff. Serving and working with disabled people is easy - just be helpful and ask them what they need. Don't be frightened. And if employers want an easy way to make staff aware of how best to interact with disabled customers, Grass Roots has e-learning training available that's easy to deploy and is extremely cost-effective.
Regulation 1177/2010 which comes into force on 18 December 2012 gives disabled passengers wishing to travel by sea or waterway within the EU, the same rights as they have already when flying or going by train. This has implications for tour operators, travel agents or operators and non disabled people who are required to accompany disabled passengers.
1177/2010 requires key staff to be trained in disability awareness; this includes those involved in the ticketing process as well as those providing direct assistance.
Feature press articles:
Welcoming Disabled People - This gives clear advice on working with disabled colleagues and customers and the adjustments disabled people expect. It looks at disability equality and the social model and describes the latest legal framework that the Equality Act 2010 introduced.