Customer Service and Sales Skills Training
Improving Sales and Customer Satisfaction
When it's increasingly important to attract and retain loyal customers, and to create advocates for your business, your front line employees need to be equipped to make the most of every single customer interaction. Each day they need to be delivering your customer brand promise, recognising sales opportunities and building long term customer relationships.
Bespoke Customer Service Training Tools
Many of our clients are looking for a bespoke learning solution that acknowledges the way they do business. This approach ensures that learning tools, training sessions and management toolkits are designed to truly resonate with their people – a connection that cannot be achieved using off the shelf learning materials.
Our customer service training solutions encompass:
- Sales process modelling
- Brand engagement activities
- Skills and product knowledge training
- Sustainability activities and management toolkit creation
Engaging your Employees to Drive your Customer Satisfaction
It takes more than skills and knowledge development to improve sales and customer satisfaction. When your people feel motivated, confident and supported, they will then choose to do things differently. That is why our programmes are designed to fully engage employees, releasing their potential and encouraging discretionary effort.
Whether you need help at the start to refresh or redefine your customer service process, want to focus on product knowledge development, or have all this in place and need help to ensure your key people are equipped to ensure sustainability in the long term, we can help.
Clients using our customer service training programmes include ASDA, Skoda, Audi, Intercontinental Hotels, David Wilson Homes, O2, Royal British Legion, BSS and Bathstore, along with the clients and case studies featured below.
The video below provides a snapshot of the Xcite learning programme that we created for GAME. It illustrates one of the in-store scenarios that were shown to retail staff via an engaging and interactive DVD. The standard of service was scored in a gaming style by the user, who could select from a range of customer profiles.
Clients include:
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