Barclays Mystery Shopping
Our mystery shopping programme that measures the customer journey of a Barclays account holder.

Global Investment bank
The worldwide reward and recognition programme that we run for a globally renowned investment bank.

HBOS Customer Surveys
The telephone customer satisfaction survey we conduct for HBOS to assess the service their Private Banking customers receive.

HBOS Mystery Shopping
Our mystery shopping programme to all HBOS' 900+ branches entitled Perfect Visit - Easy to do business with.

Life Insurance Provider
The care-4 childcare payment benefit scheme we operate for a leading insurance provider.

Lloyds TSB Events
The cultural change programme we ran including focus groups, key behaviour identification and a reward element, entitled Star Valuing People.

Nationwide
The Fruitful options25 web-based benefits and reward platform that we created for Nationwide which is used by all their employees.

Swift
The delegate registration website built to handle the 2008 conference and exhibition in Vienna. 5,906 delegates were registered by noon on day one and 99% of participant invoices were paid prior to the event.

Ford Europe
The e-learning programme that we operated for 2,000 Ford dealers in five European markets where our fee was related to performance.

Ford Event
The customer communication programme for Ford to communicate with their customers in Europe about product recalls.

FordImpress
The dealership learning that we conduct for Ford to engage dealer sales staff in the customer satisfaction process for new car sales.

Ford Nectar
The dealership learning programme that we ran across the country to embed the re-launch of the Nectar programme, which resulted in an 82% increase in Nectar transactions.

Jaguar XK 
The performance track events at selected circuits around the UK in Aug. 2008 to allow customers and prospects to experience the luxury of the XK and R models.

Jaguar LandRover ESP
Excellence Sustainment Programme (ESP) that is driving customer service standards up across the whole dealer network. 

Lexus CS
Overview of how our contact centre communicates with new and used Lexus car buyers to assess customer service received.

Premium Motor Company
The pilot with one of the UK's leading motor manufacturers using eMessagePlus.com to motivate dealers to acquire customer email addresses.

Renault Laguna Challenge
Tactical programme to drive sales of the Renault Laguna rewarding sales personnel for every sale.

Rolls Royce
Four month sales incentive campaign for Rolls Royce dealers worldwide culminating in a trip to India. Details of how we created the 'Spirit of India'.

Rolls Royce Coupe Launch Event
Launch event in Italy for Rolls Royce Drophead Coupe that was attended by 144 international journalists and 160 global dealers with partners.

Toyota Event
The Toyota Guild, an integrated, user-friendly web platform to communicate with all dealer staff.

Major Telco Case Study
The benchmarking project for one of the UK's largest telecommunications companies. This involved a structured assessment of key channel components such as channel marketing, sales support, etc.

O2
Our programme to capture O2 pre-pay customer details involving our Contact Centre, IVR and Data Capture services.

O2
The '360 - A Revolution in keeping customers' programme that we ran for O2 with their call centre team that showed increases in customer retention rates.

Tesco Mobile
Key pieces of customer information are captured via IVR to ensure customers benefit from Clubcard points when using their mobiles.

Asda Always Happy to Help
The employee engagement programme that we run called Always Happy to Help encompassing learning, mystery shopping and reward elements.

Asda Customer Satisfaction survey
The telephone customer satisfaction survey we ran for Asda entitled Penny for your Thoughts which donated to Children in Need for every response received.

Asda Mystery Shopping
The 'Happy to Help Every Day' mystery shopping programme that we have successfully run for several years involving customer service assessments in all stores and online.

Bathstore SPLASH
The SPLASH sales training programme that we carried out in the 130 stores of Bathstore prior to their Boxing Day sale, which resulted in an increase of £1.3M in sales and an uplift in conversion rate of 6%.

Brewers Fayre
A learning measurement programme for Whitbread in its Brewers Fayre restaurant chain. 15,000 restaurant staff were trained at 370 locations with the focus on customer service and product knowledge issues.

Costa Coffee Case study
The 2008 conference we organised for Costa Coffee with 1,000 delegates including gala dinner, awards and overnight accommodation.

Currys Event
The PLC Live events that were held at five regional venues with 260 retail staff attending each event to raise levels of product knowledge.

Fat Face 
Employee surveys were conducted across 3,000 crew members in the retail stores. The results helped to shape the new mystery shopping and training programmes.

GAME Xcite Case Study
The sales training programme that we piloted in 17 stores and which was rolled out to the entire estate in 2009. Winner of Sales Training Programme of Year at National Sales Awards 2009. This generated an impressive uplift in sales conversion rates.

Global Hotel Group eLearning
The eLearning programme we ran for a global hotel group to increase awareness of and engagement in the guest loyalty programme. The eLearning was also translated into two European languages.

Häagen-Dazs
The global reward and recognition programme with this premium ice-cream manufacturer to recognise teams as well as individuals.

InterContinental Hotels & Resorts Ambassador eLearning
The eLearning support of the relaunch of the client's Ambassador loyalty programme. The eLearning was translated into nine languages and has been accessed by over 6,700 employees since the relaunch

InterContinental
Award-winning 'The InterContinental Experience -You Bring it to Life' international programme covering interactive learning and creation of multi-lingual materials. Programme led to improved employee satisfaction.

Landmark South Africa Case Study 08
The 2008 conference for customers and suppliers held in South Africa including a fund-raising element for a children's day care centre.

Mitchells & Butler eLearning
The eLearning programmes we have developed, which started with a Food Safety course and has grown to five more eLearning courses. 11,000 employees completed the Food Safety course in the first year. The new eLearning suite has realised cost savings by reducing the amount of face to face training that is now required.

New Look Mystery Shopping
The New Look mystery shopping programme that included focus groups and staff involvement prior to launch.

Sainsburys - Rewarding behaviours
Details of the 15, 25 and 40 year long service awards schemes we run for Sainsbury's employees.

Tragus Rewards
Details of the online reward programme for restaurants within the Tragus Group.

Virgin Mobile Mystery Shopping
Overview of how we measured store performance of Virgin Mobile through the Vitals mystery shopping programme.

World of Golf website case study
The design and build of the new World of Golf website and ongoing marketing services.

Acer Case Study
The online marketing service that we operate to Acer's dealer community via eMessagePlus.com

BELKIN Case Study
The channel partner programme called CONNECT that involves email campaigns to contacts.

Compaq Case Study
The Expresso project carried out in the late 1990s to deliver a 'go-to-market' strategy to small and micro-businesses for Compaq.

Hewlett Packard
The largest UK event in HP's history held at the Royal Horticultural Halls to launch the 'Integrity' range of servers to customers, channel partners & HP Executives.

Panasonic Case Study 08
Incentive trip to Montreal for Panasonic's top performing resellers. 5-night programme incl. jet boating, ice hockey, quad biking and bear and beaver watching.

Personal Electronic Communications
The global channel incentive we operate for the carrier sales network. 16,000 carrier sales representatives have registered their sales on the platform and claimed rewards since the programme was launched.

Samsung Case Study
The benchmarking project for Samsung to improve operational performance of its Power Partner Sales Desk.

Royal British Legion Industries
Learning increases awareness of diversity, customer service and green issues.

University of Westminster
Diversity training for academic and professional support staff.

ACAS Diversity
Our programme ensured Acas' 900 advisers were correctly informed on a number of diversity issues.

British Transport Police
The diversity learning programme for the British Transport Police including their own branded workbook called 'Embracing Equality - Improving Confidence'.

bss - Learning Services case study
The contact centre training that we ran for bss - Learner Services who provide outsourced services for Ufi - Learndirect.

EDF Energy
The programme we operated for EDF Energy to help the client attain its CERT target by distributing energy saving lightbulbs to eligible households, which generated in excess of £25K for charities.

Hounslow PCT Diversity
The Respect for People training programme for 700 NHS Primary Care Trust staff across 80 sites.

LHA-Asra Contact Centre learning
Face to face personalised learning that we delivered to the client's contact centre employees to enhance the call quality and customer satisfaction. This resulted in improved performance of the team and individuals.

NHS Core Learning Programmes Unit
An overview of the diversity awareness programmes we run for the NHS core learning unit. More than 100,000 staff had been through the Respect for People programme by end of 2010.

St Monica Trust Purecard World
How St Monica Trust's Community Fund uses the Purecard World debit card to make monthly grant payments quickly and efficiently.

Stoke Council Mystery Shopping
The mystery shopping programme to assess the facilities and access to the public buildings run by this Council for disabled customers.

Stroud Diversity
The 'Respect for People' programme involving all the Council's 400 staff. The programme won the 2005 Motivation award for Best Training programme.

UNEP FI event
The two day conference we organised for the United Nations Environment Programme - Finance Initiative at the UN Headquarters in New York in October 2005.

Atkins
Care-4 and Bikes4work schemes for Atkins which have shown a considerable rise in sign up rates among employees compared to similar schemes.

BAE case study
The web based recognition programme we run for BAE Systems which supported over 3000 instances of recognition in the first year.

BP China Retail
The communications we produced for BP Retail in China that were distributed at their staff conference in Nov. 07

BP European Logistics
The two programmes with BP to produce two newsletters - Drive and Trucks, Tanks & Teamwork - in eight languages.

BP Generating & Applying Insights
Interactive animation to support a BP course on the generation and application of insights - achieve a higher level of engagement with a well educated audience.

British Gas Bonds
The Bonds project for British Gas that involves four quarterly prize draws amongst their 16 million customers.

Camelot Above and Beyond
The Above & Beyond staff reward & recognition programme on our Awards4Me platform that we run for Camelot.

Camelot Management Workshops
The Effective Communications Management Workshops we ran for Camelot during the period whilst it was awaiting a decision on its bid for the third lottery licence.

Caterpillar
How we rewarded dealerships across 33 countries in the 'Discovery' machine sales programme and the 'Drive for Growth' part sales campaign incl. travel awards to S. East Asia.

Discovery Case Study
The 'Discoveryourbenefits' Total Reward programmme that we started in June '08 which is now using eRewardPlus as a platform.

Ernst & Young
Overview of Exceed, the web-based reward and recognition programme we developed for Ernst & Young.

Sky Choices
The Sky Choices programme that has been running with Sky since April 2005 as a salary sacrifice scheme for its employees.

Sky Disability
The disability learning programme we ran for Sky using a customised workbook.