Customer Service training
Customer Service e-learning programme
The need for organisations to deliver good customer service is stronger than it has ever been, as satisfied customers are much more likely to return and remain loyal, if their experience is positive. The impact of poor customer service on a company’s overall performance, conversely, can be devastating. It is vital, therefore, that customer service training is high on your agenda and that it is delivered to your employees in an engaging manner.
Our new e-learning based customer service training aims at encouraging your employees to strive for consistent, high standards in service provision and presents a uniform understanding of those standards. The online course covers all interactions with customers – internal and external – illustrating situations from the customer’s point of view. Each type of written and verbal communication is explored and the customer service training shows how to interact positively with different customer types including those who are disabled or who have poor English language or reading skills; difficult customers and awkward situations are also featured, as is the Data Protection Act. The e-learning content is lively with graphics and interactive quizzes; it is also available as a full text-only version for employees with visual impairments.
This distance learning programme can be branded to reflect your company or department and, like our other e-learning courses, participants are given a programme code and individual PIN with a multiple choice test at the end to verify understanding. Participation reports are provided to management on a fortnightly basis so they can see how many employees have experienced the online training.
To see a sample of our e-learning customer service training programme, click on the link above.