Data management
Using data to enhance ongoing customer, channel or employee contact by combining the individual components of contact into a personalized contact history is an art form in itself. Grass Roots is fortunate to employ some of the UK's leading database management experts to facilitate the company's ability to provide exceptional multi channel engagement programmes.
Having exceptional data manipulation talent and techniques is one thing but housing it in resilient data centers, on a multi-tenanted architecture, running on extensive market leading hardware configurations is a totally different proposition and one that Grass Roots have been extremely diligent about providing in support of their commercial focus.
Following the ISO 27001 standard for information security and management, as one of a hand full of accredited organizations, alongside a multi sited market leading infrastructure, Grass Roots has created an environment where clients can be confident that their interaction data will be held securely and that its manipulation, blended seamlessly with their back office systems, will become one of their greatest assets.
If you would like further information on our approach to data managment and manipulation, contact chris.ford@grg.com