Contact centre

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Our 60 station Contact Centre is where clients trust us with their reputation as well as their work. To the person at the other end of the line we are the client, and the service we give will be attributed to the company or organisation concerned.

We take this responsibility seriously, ensuring that we are sensitive to the particular needs of each client, adapting to their style and context.

Inbound calls
Taking around 200,000 calls a year, the nature of the work covers the following:

  • On screen scripting
  • On screen data capture
  • Contact logging
  • Enquiry handling
  • Enquiry forwarding
  • Management reporting

Outbound calls

Making around 80,000 calls a year, across a range of sectors, the nature of the work covers the following:

  • Use of customers/databases if required
  • On screen scripting for consistency of message
  • On screen data capture
  • Management reporting.

All work practices are in accordance with our BS EN ISO 9001 procedures.