Customer surveys
In an ideal world, clients would ask customers what they want and whether it is being delivered each time they have an interaction with their organisation.
To bring that vision closer, we can offer a suite of tools providing accessible and immediate ways for your customers, employees and channel partners to give their views.
We collect the optimum information, whilst ensuring customers feel their views are being listened to. This is vital to maximise responses whilst keeping your customers engaged, as any contact we make reflects on your organisation.
Several methods are used to give customers the choice of their preferred way to provide feedback:
- Paper surveys
- Email surveys
- Telephone surveys
- Automated surveys
- Voice customer satisfaction measurement system - Agent to IVR solution
In addition, feedback can be gained from large scale audiences such as your employees, channel partners and customers with our eSurvey solution.
Results
Results are provided across a variety of formats from paper reporting to next day online web access. We even supply recorded ‘soundbites’ of customer views from telephone and automated surveys so staff can hear the actual voice of their customer.
For more information on our philosophy to Customer Surveys, contact Jamie Thorpe.