Learning strategy
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We take the view that learning is a strategic investment on which our clients should expect to see a return. Whether the issue is sales or service, reputation or responsibility, competence or certification, we relate the learning to defined corporate goals and relevant corporate measures. This removes any ambiguity about the value and impact of what we are trying to achieve.
Our particular expertise lies with helping your people acquire new knowledge, skill and confidence to improve their performance in the following areas:
- Serving Customers covering sales skills, customer service skills, brand experience, communications skills, presentation skills, product launches amongst others
- Operational Excellence which covers task and process specific issues.
- Compliance issues such as Health and Safety and Diversity awareness.
- Management Skills
- Leadership & Coaching
Find out about our new Customer Service and Get Green e-learning products.
Example of our work
GAME Stores Group Limited is a specialist European retailer of PC and video games, video consoles and related accessories. The Group operates from 800 stores, concessions and franchises in nine territories in Europe and Australia.
GAME approached us with the specific objective of improving in-store conversion rates and customer satisfaction scores across the retail estate.
Grass Roots therefore devised the Xcite learning programme to embed core sales skills into the store staff. This programme won the Sales Training Programme of the Year at the National Sales Awards, February 2009.
For more information on our philosophy to Learning, contact Dawn McCutcheon.