Our philosophy
Our philosophy – by David Evans, Chairman
One notion that I’ve found consistently helpful when describing Grass Roots, is that of a corporate butler.
The vocabulary that comes to my mind when discussing butlers consists of words like trust, discretion, tact, loyalty, service, dedication and judgement. However long in service and however familiarly they may be addressed, they always remember that they are hired hands whose continued employment depends on giving continued satisfaction. They know all the family secrets, but they are trusted to keep them. They are attentive to the unspoken needs of the household, easing a drink, cutlery or chair into place, as the situation prescribes. They provide for contingencies and plan for emergencies, keeping the fuel tanks forever full and the weekend bags permanently packed.
They are always one step ahead of the game.
Support businesses generally are in an increasingly privileged and increasingly influential position with clients. The ever-widening scope of what we represent means that we are nowadays as likely to be in the office of the HR Director or the Finance Director as that of the Marketing Director.
The clients with whom we work best and longest take us into their confidence and into their metaphorical household. In return we carry out their every instruction and respect their every wish, keeping our eyes and ears open, and our brains active. What we learn by constant association and observation enables us to perform the occasional unbidden service or plan a considered response to a situation that will require rapid action when it inevitably arises.
And if all goes well, we enjoy long-term employment.